Privacy Policy

We do not give, rent or sell your personal information to any outside company for its use in marketing or solicitation.

About This Policy

This Privacy and Security Statement describes the privacy practices of Balloons Etc., Inc., BalloonsDirect.com and its affiliates ("our", or "we"). It applies to our interactions with our customers and visitors, including, but not limited to:

• Use of our websites, including mobile websites
• Phone and email communications
• Social media interactions on our websites and other third party websites like Facebook, YouTube, Pinterest, Google+, Instagram and Twitter
• to contact you with product updates, new product offerings and special offers, at your discretion
• Viewing our online advertisements or emails

Information We Collect

Contact Information
We may collect the names and user names of our customers and other visitors. Additionally, we may collect your purchase history, billing and shipping addresses, phone numbers, email addresses, and other digital contact information. We may also collect information that you provide us about others.

Payment Information
When you make a purchase we collect your payment information, including information from your credit or debit card, check, PayPal account or gift card.

Demographic Information
We may collect information about products or services you like, reviews you submit, or where you shop. We might also collect information like your age or gender.

Location Information
If you use our mobile websites or applications, we may collect location data obtained from your mobile device. If you use our websites, we may collect location data obtained from your IP address. You can control how we use your device’s location information in the settings menu of your device.

Other Information
We may collect any of the information or content that you provide through our websites, mobile applications, or online forums. If you use our websites, we collect your IP (Internet Protocol) address and other related information such as the type of browser and operating system you are using. We might also track the pages you visit, look at what website you came from, or what website you visit when you leave us. We collect this information using the tracking tools described in the Our Tracking Techniques section at the bottom of this page. To control those tools, please read the Your Privacy Preferences and Our Tracking Techniques sections.

How Information is Collected

We collect information directly from you. The following are a few examples of when we collect information from you:

• During website or survey registration.
• In connection with an online or in store purchase.
• If you use an online forum, submit a question or provide us with comments or reviews or contact us in any way.
• If you use an online forum, submit a question or provide us with comments or reviews or contact us in any way.
• If you return a product.
• If you apply or inquire about employment.
• In connection with your interactions with us as a registered user of our websites.

We collect information from you passively. We may use tracking tools like browser cookies, flash cookies, and web beacons. Please see the Our Tracking Techniques section below for more information.

We collect information from other sources. We may get information about you from third party business partners, like an updated address from a shipping vendor. We may collect information about you from a friend. For example, if your friend purchases something for us to send to you or if your friend provides your information through one of our refer-a-friend type features. If you use one of these features, please ensure that you only submit email addresses of individuals with whom you have a close personal or family relationship, who would be interested in receiving the communication, and who has authorized you to share their email address.

How We Use Information

We use the information we collect for our business purposes, including:

To respond to your questions and requests. Examples include:

• Fulfilling orders, ensuring proper delivery or providing services (such as delivering an electronic copy of your receipt).
• Registering you for a particular website.
• Processing a return.
• Responding to a product or service review.

To improve our products and services.
We may use your information to make website, mobile application, or product and service improvements.

To look at website and mobile application trends and customer interests.
We might use your information to customize your experience with us. We may also combine information we get from you with information about you we have received from third parties or publicly available sources to assess trends and interests.

For our marketing.
In certain circumstances, we may send you communications about special promotions or offers via regular mail, email, or other electronic channels, including ads on social media platforms. We may send you emails if you have registered on a website and indicated you want to receive this information or if you gave us your information in our store. We may also notify you of new website features or product and service offerings. To manage our communications with you, follow the instructions in the Your Privacy Preferences section below. We may use information to deliver you marketing communications (including online ads) based on your interests. For example, if you view a product on our website, you may see ads for that product on our or third party websites and applications.

To communicate with you about your account or our relationship.
We may contact you to tell you about changes to this Privacy and Security Statement, the Terms of Use of our websites or mobile applications, or changes to any of our programs in which you might be enrolled. We may also tell you about issues with your orders or if there is a product recall.

For employment purposes.
We may use the personal information you provide in connection with a job application or related inquiry for the purpose of processing and responding to your application or inquiry.

For social media.
When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain social media account information (e.g., name, username, email address, gender) as determined by the settings of the social media services to deliver the content or as part of the operation of the website, plug-in or application. Social media platforms may collect information about your use of our services and may notify other users of the platform about your activities on our websites and mobile applications. Social media services may also use cookies or other technologies to provide services or track your online activities over time and across multiple websites and mobile applications. Your interactions with social media features are governed by the respective privacy policies of the companies providing the features.

For other uses we may disclose to you.
We may also use personal information with your consent, and as otherwise permitted or required by law.

Information Sharing

We may share your information for our business purposes and as legally required or permitted, including:

With third parties who perform services on our behalf.
We share information with our service providers, such as our delivery service providers who ship and deliver your online orders.

If we think we have to in order to comply with the law.
For example, we will disclose information to respond to a court order or subpoena. We may also disclose information if a government agency or investigatory body requests it.

To protect us.
For example, we will disclose information if we suspect fraud. We will also share information as part of an investigation. We may also disclose personal information to assist us in collecting a debt owed by you.

At your direction.
For example, if you ask us to provide your information to a third-party to facilitate the resolution of a dispute.

Your Privacy Preferences

You can register or change your preferences to receive or not receive marketing communications from us by emailing us. Please allow sufficient time for your preferences to be processed. Even if you opt out of receiving marketing messages, we may still contact you for transactional purposes like confirming or following up on an order, responding to customer service inquiries, asking you to review a product or service you have ordered, or notifying you of product recalls. If you later opt back into getting marketing communications from us, we will remove your information from our opt-out databases.

For more information about how we may collect information to provide you with interest based ads or learn about our users' interests and how you may register your preferences regarding that collection, please read the Our Tracking Techniques section below.

Our Sites and Children

Our websites and mobile applications are not created for children. To our knowledge we do not collect information online from children under 18. If you are a parent or guardian and think we have information about your child, please Contact Us. To learn more about how to protect your child online, visit the FTC's www.OnGuardOnline.gov.

Your California Privacy Rights

If you live in California and have an established business relationship with us, you can request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year.

To exercise your rights, you can email us or write to us at the address below. Mention in your letter that you are making a "California Shine the Light" inquiry. We will respond within 30 days.

Security

When you place orders on our websites, all of your order information, including your credit card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our websites from capturing and viewing your personal information.

While we use industry standard means to protect our websites and your information, the Internet is not 100% secure. The measures we use are appropriate for the type of information we collect. We cannot promise that your use of our websites or mobile applications will be completely safe. We encourage you to use caution when using the Internet. Online access to your personal information is protected with a password you select. We strongly recommend that you do not share your password.

Links

Our websites may contain links to third party websites. If you click on one of those links, you will be taken to websites we do not control. This Privacy and Security Statement does not apply to the information practices of those websites. You should read the privacy policies of other websites carefully. We are not responsible for third party websites.

Changes to this Privacy and Security Statement

From time to time we may change our privacy policies. We will notify you of any material changes to our Privacy and Security Statement by posting an updated copy on our website. Please check our website periodically for updates.

Our Tracking Techniques

We collect personal and other information about users over time and across different websites when you use this website or service. We also have third parties that collect personal information this way. We or our vendors use several common online tracking tools to collect this information. These may include browser and flash cookies. We may also use web beacons and similar technologies. We or third parties may also collect or receive information from our mobile applications and others’ applications and use that information to provide measurement services and targeted ads. We (and our third party service providers) also use these tools:

• To track new visitors to our websites.
• To recognize returning customers.
• To learn what site referred you to our website or mobile application.
• To store your password if you are registered on our website.
• To personalize your experience on our website, mobile application and on third-party social networking websites, plug-ins and applications.
• To collect and store geographic data determined by the IP address of your computer.
• To optimize and tailor our websites and mobile applications.
• To make product recommendations.
• So we can better understand our customers and website visitors and their interests.

Account Registration and Use

My Account registration is an optional service provided by our website. You do not have to register to browse or shop online. When you register, you are asked for personal information such as your name, address, phone number, email address, and a username and password that you select. This information may be used to help make your online shopping quicker and easier, by pre-filling certain parts of your shopping information.

Contact Us

If you have additional questions you can call us at 1-888-323-5181, fax us at 1-703-879-7505, or reach us by email using our Contact Page. You can write to us at:
Balloons Etc., Inc. / BalloonsDirect.com
7405-D Lockport Place
Lorton, VA 22079
USA