Balloons Direct Return Policy
RETURNING AN ORDER
Effective July 1, 2024 all Qualatex and Northstar products are final sale. No returns or exchanges on Qualatex or Northstar products.
Plain Stock Products
PVC vinyl display balls, giant PVC vinyl balloons, giant cloudbuster balloons, electric inflators, regulators, balloon drops and liquid/aerosol products are non-returnable.
Shiny Chrome Balls are not returnable.
Returns for other unopened plain stock products must be requested within 30 days from order date. Products must be in original factory sealed packages containing un-inflated product. Please do not send back opened and/or used products. Return products received that are opened or used will not be refunded. Those products will not be returned to the customer unless an additional shipping charge is paid.
All returns must be pre-approved and shipped freight prepaid at customer's expense. Returns will not be accepted without prior approval.
To request a return approval please reply to your order confirmation email and include a specific list of items to be returned including size, color and quantity. If you are unable to locate your order confirmation email please contact Customer Service and include your order number and a specific list of items to be returned including size, color and quantity. Approved return requests will be emailed a return merchandise authorization number (RMA) and instructions.
All return merchandise will be subject to a 15% restocking charge.
If your original order qualified for Free Shipping and the value of your merchandise return request pushes that order total below the Free Shipping threshold your return refund will be reduced by the amount of the shipping that would have applied to your orignal order had it been below the Free Shipping threshold.
If your return request is due to receiving incorrect or defective merchandise we will issue a prepaid return label for the merchandise and no restocking charge will apply. Errors made on orders placed by telephone do not qualify for free return.
We will not refund on items that are not in saleable condition or that you bought from someone else.
Custom Print Products
No returns can be accepted on custom printed merchandise unless there is an error made in the custom printing of the product.
Errors or omissions that were included in a customer approved pre-production proof are not eligible for credit or return.
We will replace or refund an order at our sole discretion for errors or omissions that were not included in the customer approved proof.
Special Order and Seasonal Products
Special orders, closeouts, discontinued items and seasonal merchandise are not returnable.
